Frequently Asked Questions
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HOW MUCH WILL IT COST TO SHIP MY ORDER?
CompletePerks members enjoy free shipping on all orders $100+ every single day. Sign up here. Shipping costs vary by order total and can range from $8 to $20. Please use this chart and here for more information.+WHEN CAN I EXPECT MY ORDER TO SHIP?
Most in-stock items ship within 24 hours of ordering. Some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays, or nationally observed US holidays. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Occasionally, items may be out of stock.+CAN I CANCEL OR MODIFY MY ORDER BEFORE IT SHIPS?
Unfortunately, we are unable to make changes (including cancellations) to orders after they have been submitted.An item may be canceled. If you would like to cancel an ordered item, please email email@completeattire.com+HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?
You will receive an email notification confirming shipment (be sure to check your spam folder). Please note that items are only charged to your selected method of payment once they have shipped.+IF ITEMS IN MY ORDER SHIP SEPARATELY, WILL I BE CHARGED AN ADDITIONAL FEE?
Your order may ship in multiple packages, but rest assured that you will not be charged any additional shipping and handling fees. The shipping and handling fee quoted at checkout will be prorated and applied based on the value of each individual shipment.+DO YOU SHIP TO PO BOXES AND APO/FPO ADDRESSES?
Yes, we ship to PO boxes and APO/FPO addresses. Orders shipped to PO boxes are sent via USPS Priority Mail. Overnight and express delivery are unavailable for these destinations.+WILL I BE CHARGED DUTIES, TAXES OR CARRIER BROKERAGE FEES?
Most likely, yes. Duties, taxes and any applicable carrier brokerage fees are not included in your order total at checkout. Carrier brokerage fees will be assessed upon delivery by the postal carrier and must be paid by the order recipient. Duties and taxes are determined by the customs agency within the destination country. They are based on the value of the order and the tax–free threshold, if it exists, for imported goods. More information can be obtained by contacting your local customs office.+WHAT IS COMPLETEATTIRE’S RETURN POLICY?
For merchandise returned within 15 days of the purchase date, a refund will be issued to the original form of payment at the original selling price. Click here to learn more about making a return or exchange.+IF I MAIL A RETURN, WHEN WILL I BE REFUNDED?
Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur. A refund will then be credited back to your original method of payment and will post approximately 1-3 business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.+HOW CAN I PRINT MY PRE-ADDRESSED SMART LABEL?
If you have a Complete Attire account, sign in, select Order History, then locate and select the order you wish to return. Guest orders may be found by checking your Order Status. Once you've located your order, select Start a Return and follow the instructions to print your label. Upon completion, you will receive an email with tracking information, as well as a copy of your label in case it is misplaced. Affix the return label to your package, and be sure to remove (or cover) the original shipping label. If you're still having trouble, please contact us at email@completeattire.com+WHAT IS THE COST TO RETURN OR EXCHANGE AN ITEM?
Return labels are only available for orders shipping to the continental US and However, a shipping charge will be deducted from your refund unless you are processing an exchange. Please allow approximately 1-2 weeks for processing. Additional delays may occur. You will receive an email notification when your return has been processed.For information on exchanges and associated costs, please click here.+WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, Discover, and PayPal cards issued in USD.+IF I PLACE AN ORDER, WHEN WILL I BE CHARGED?
Your selected method of payment will be charged once your items have shipped. You will receive an email notification confirming shipment.+WHY IS MY CARD BEING DECLINED WHEN I TRY TO PLACE AN ORDER?
This is likely because we could not obtain an authorization from your credit card company. You may wish to contact the issuing bank of your credit card regarding this matter and then inform us of any additional information. We will keep your order on file for 48 hours before it will be canceled. Please respond quickly; merchandise cannot be held for your order and may become unavailable.+HOW DO I USE A PROMO CODE?
Promo codes may be entered into your basket. In the right-hand column, click Enter a Promo Code and enter the code. Only one promo code may be applied per order. Please note that exclusions vary from promotion to promotion.